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TOEFL test rescheduled or delayed?

If your test is rescheduled or delayed:

On occasion, weather conditions or other circumstances beyond our control may result in a delayed start, rescheduled test or your test scores being canceled after you’ve taken the test.

If your test is rescheduled by ETS before you test, If your test is rescheduled by ETS before you test, you can select a different test date and you will not be charged the rescheduling fee.

If you travel to the testing center If you travel to the testing center and find out that the test administration has been canceled by ETS, you can reschedule your test at no charge or receive a full refund of your test fee.

If you take the test and your scores are canceled by ETS If you take the test and your scores are canceled by ETS, ETS will determine, at its sole discretion, whether you are eligible to re-test at no charge or receive a refund.

If ETS cancels a test administration or cancels scores after you test If ETS cancels a test administration or cancels scores after you test, and you have incurred travel costs to get to the test center, you may be eligible for reimbursement of reasonable and documented travel expenses for yourself only within 30 days of your original test date. Refunds are in U.S. dollars.

Contact TOEFL® Services and provide all appropriate receipts and the following information:

  -  name

  -  date of birth

  -  mailing address

  -  daytime telephone number

  -  email address

  -  original test date

  -  registration number

  -  a description of the problem

If you have any questions about the rescheduling and refund policies, please contact TOEFL Services.

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